FAQ
Frequently Asked Questions
Helpful information about our kitchen products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates oryeqva™?
oryeqva™ is operated by Hangzhou Aolan Technology Co., Ltd. (杭州傲览科技有限公司).
What does oryeqva™ sell?
Our collection includes kitchen knives, cookware, frying pans, bakeware, food-storage products, sink accessories, seasoning-storage products, vacuum food-preservation containers, and kitchen organizers.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are shown in U.S. dollars (USD).
How can I ask about a product before ordering?
Email service@oryeqva.com with the product name and your question. Product-page information should also be reviewed before purchase.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing and fulfillment status.
How do I track an order?
Use the tracking information provided after dispatch when available. If you need help, contact customer support with your order number.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos so the issue can be reviewed.
How do I request a return?
Contact customer support before sending an item back. Approved requests will receive return instructions and the appropriate return destination.
Where should I send my return?
Do not automatically send returns to the registered company address. Customer support will provide the appropriate return destination after approval.
How are refunds handled?
Approved refunds are processed through the applicable payment method used for the order. Posting time may vary by payment provider or financial institution.