Contact Us
How can we help?
Questions about a kitchen product, an existing order, payment, shipping, tracking, returns, refunds, or another store matter? Contact the oryeqva™ customer-support team.
Help With Purchases
Include your order number and checkout email when asking about an existing order.
Questions About an Existing Order
Please include your order number and the email address used during checkout. This helps us locate and review your purchase more efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact us with a clear description of the issue.
- Your order number
- Relevant photos or videos, where appropriate
- A photo of the shipping label or exterior packaging, if relevant
Before Returning an Item
Please contact customer support before shipping merchandise back. Do not automatically send a return to the registered business address. Approved return requests will receive return instructions and the appropriate destination.
Business Information
Include your order number and the email address used at checkout when contacting us.